Remote Tier 1 EMR Tech Support for Clinics

WellStar Health System; California; Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Remote-first environment

Career growth opportunities

Diverse and inclusive workplace

Job summary

OSCAR Pro is seeking a Tier 1 Technical Support Analyst for a 1-year remote contract open to candidates across Canada. You will deliver phone and ticket-based support to healthcare providers, guide users through EMR features, and help improve workflows.

The role emphasizes documentation, process improvement, and customer-focused service. Ideal candidates have customer service or technical support experience, strong problem-solving skills, and a growth mindset to scale with WELL Health

Qualifications

• Customer-focused healthcare software support experience.
• Technical aptitude with software and troubleshooting.
• Strong analytical and problem-solving skills.
• Willingness to learn and adapt in a fast-changing environment.
• Clear and professional communication, especially in documentation.

Responsibilities

• Provide phone and ticket-based support to healthcare professionals using the EMR system, guiding users through features and resolving issues.
• Create and maintain clear, accurate guides for customers and internal teams.
• Partner with internal teams to identify workflow improvements and enhance the support experience.

Skills

Customer service

Technical support

Problem solving

Documentation

Communication

Adaptability

Tools

Ticketing systems

EMR software

Job description

OSCAR Pro is seeking a Tier 1 Technical Support Analyst for a 1-year remote contract open to candidates across Canada. You will deliver phone and ticket-based support to healthcare providers, guide users through EMR features, and help improve workflows.

The role emphasizes documentation, process improvement, and customer-focused service. Ideal candidates have customer service or technical support experience, strong problem-solving skills, and a growth mindset to scale with WELL Health