Remote Tier 1 EMR Support Analyst

WellStar Health System; United States; Remote; USD 33,000 - 45,000; Full time

Job summary

OSCAR Pro is seeking a Technical Support Specialist to deliver front-line support to healthcare professionals using our EMR platform. This remote, contract role offers exposure to healthcare systems and billing processes while enabling growth within WELL Health Technologies.

You will focus on supporting clinics, building documentation, and collaborating to improve support workflows. This role provides a clear path to Tier 2/3 and other teams.

Qualifications

• Customer-focused support for healthcare professionals.
• Strong written and verbal communication; patient and professional.
• Ability to troubleshoot software issues and document steps.
• Experience with phone and ticket-based support.
• Willingness to collaborate with internal teams to improve processes.

Responsibilities

• Provide front-line phone and ticket-based support to healthcare providers.
• Create and maintain clear user guides for customers and internal teams.
• Partner with internal teams to improve workflows and prevent recurring issues.

Skills

Customer focus

Technical support

Communication skills

Troubleshooting

Collaboration

Job description

OSCAR Pro is seeking a Technical Support Specialist to deliver front-line support to healthcare professionals using our EMR platform. This remote, contract role offers exposure to healthcare systems and billing processes while enabling growth within WELL Health Technologies.

You will focus on supporting clinics, building documentation, and collaborating to improve support workflows. This role provides a clear path to Tier 2/3 and other teams.