Remote Member & Provider Care Navigator

Oscar Health; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Oscar Health is seeking a customer support associate to handle calls, messages, and emails from members and providers. You will manage the queue and work to resolve issues within established SLAs, contributing to a seamless member experience.

Ideal candidates bring 1+ year in healthcare/tech customer support and demonstrated ability to escalate where needed, while maintaining a member‑centric approach in a remote work environment.

Qualifications

• 1+ years in customer support, healthcare, or tech.
• 1+ year escalations experience; 6+ months customer service.
• Experience handling calls, messages, and emails across channels.

Responsibilities

• Handle calls, messages, and email with members/providers.
• Manage queue and resolve issues within SLAs.

Skills

Customer support

Healthcare

Tech

Escalations experience

SLA adherence

Job description

Oscar Health is seeking a customer support associate to handle calls, messages, and emails from members and providers. You will manage the queue and work to resolve issues within established SLAs, contributing to a seamless member experience.

Ideal candidates bring 1+ year in healthcare/tech customer support and demonstrated ability to escalate where needed, while maintaining a member‑centric approach in a remote work environment.