Tech Support Specialist

Maxima Therapy; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Maxima Therapy seeks a Tech Support Specialist to help clinicians and staff navigate our EMR software. You will respond to tickets, train users, and ensure smooth daily operations.

Remote role (West Coast aligned hours). Must have 2–3 years in tech support, experience with EHR, Jira, Notion, and strong communication.

Qualifications

• 2–3 years of technical support experience.
• Proficiency with EHR software, ticketing systems and bug trackers.
• Excellent communication and ability to train non-technical users.
• Education: Associate degree required.
• Bilingual Spanish is a plus.

Responsibilities

• Provide direct, friendly support to clinicians and staff.
• Conduct training sessions on technical tools.
• Log bugs and coordinate with teams using Jira and Notion.
• Document recurring issues and troubleshooting steps.
• Collaborate with development to improve EMR usability.

Skills

Technical support

Communication

Problem-solving

Education

Associate degree

Tools

EHR software

Salesforce

Jira

Notion

Job description

Are you a Tech Support Specialist who loves helping people navigate tech with ease? We are seeking a skilled specialist to join our pediatric therapy team. In this role, you will provide essential support to our internal staff and therapists by responding to technical inquiries, managing tickets, and ensuring the smooth, daily usage of our EMR software. Your expertise will be crucial in training new clinicians, logging and tracking bugs in Jira and Notion, and delivering responsive, friendly support across the board.

Schedule

• 8 hour shift
• Monday to Friday

Responsibilities

• Technical Support: Provide friendly, approachable direct assistance to clinicians and staff of all technical skill levels. Respond to and resolve technical support tickets, providing timely and accurate solutions.
• Training: Conduct training sessions to onboard and educate employees on technical tools and best practices for using our software.
• Bug Reporting: Log bugs, track issues, and collaborate with cross-functional teams to prioritize and resolve software issues using Jira and/or Notion.
• Documentation: Maintain clear, detailed documentation for recurring issues, procedures, and troubleshooting guides.
• Collaboration: Work closely with the development and product teams to report trends and improve the user experience within our EMR software.

Requirements

• Experience: Minimum 2-3 years of technical support experience.
• Technical Skills: Proficiency with EHR software, ticketing systems, and bug-tracking tools (Salesforce, Jira, Notion, etc.).
• Communication: Excellent communication skills with the ability to train non-technical users.
• Problem-Solving: Strong analytical skills and attention to detail.
• Education : Associate (Required)
• Bilingual Spanish a PLUS!
• Health insurance
• Paid time off

Location

• Remote
• Must be based on the West Coast (Pacific Time Zone / CA, WA, OR) to align with our clinical operating hours. (Required)

Job Type: Full-time

Maxima Therapy is proud to be an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants and prohibit discrimination on the basis of race, national origin, religion, age, sex, gender (including gender identity and expression), sexual orientation, pregnancy, disability, protected veteran status, and any other characteristic protected by federal, state, or local laws. We will consider applicants with criminal histories consistent with applicable law and the regulatory requirements applicable to our business.