Remote Test Operations Lead

Teleperformance USA; Tallahassee (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Teleperformance USA is seeking a skilled QA professional to oversee QA/UAT operations, test management, and release validation across multiple teams from a home-based location within the US. This role emphasizes strong documentation, evidence capture, and timely defect triage within a fast-paced, remote-enabled environment.

You will lead test administration, coordinate execution, and log defects with evidence for engineering triage, while collaborating with Product, Engineering, and Business

Qualifications

• 4-6+ years in QA / UAT operations, test management, or release validation support, including at least 2 years leading test administration or coordination across multiple teams.
• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or equivalent relevant experience.
• Strong understanding of test lifecycle management, defect workflows, release status reporting, traceability, and evidence capture.
• BrowserStack experience; Jira proficiency; dashboarding and status tracking tools preferred.
• Able to run intake, maintain suite hygiene, coordinate execution status, and provide clear reporting inputs to Program Management.
• ISTQB Foundation or equivalent preferred; Agile / Scrum certification desirable.
• Strong written and verbal English communication.
• Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.
• Comfort operating in a hybrid manual-plus-automation model.
• Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.
• Experience supporting global, multilingual, persona-based, or market-variant validation preferred.
• Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution.

Responsibilities

• Oversee: BrowserStack administration, test intake, dashboards, reporting support, execution tracking, and process consistency.
• Support administration of BrowserStack assets, suites, dashboards, and execution workflows for supported Customer Success Solutions teams.
• Execute approved manual test cases and approved business-facing regression suites.
• Support post-deploy production validation planning, coordination, and execution.
• Create and log initial defects with evidence sufficient for engineering triage and debugging follow-through.
• Maintain execution records, test assets, and operating documentation.
• Provide standardized status inputs and reporting support to Program Management.
• Coordinate selectively with Business Ops / Advisors where real-call, persona, language-specific, or market-specific validation is required.

Skills

QA / UAT operations

Test coordination

English communication

Education

Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or equivalent

Tools

BrowserStack

Jira

Dashboarding tools

Job description

Teleperformance USA is seeking a skilled QA professional to oversee QA/UAT operations, test management, and release validation across multiple teams from a home-based location within the US. This role emphasizes strong documentation, evidence capture, and timely defect triage within a fast-paced, remote-enabled environment.

You will lead test administration, coordinate execution, and log defects with evidence for engineering triage, while collaborating with Product, Engineering, and Business