Remote Temporary Customer Service Associate — Dress Finder

Ivy City; United States; Remote; USD 18,000 - 23,000; Part time

Job summary

Ivy City is seeking a Temporary Customer Service Associate to join as a remote agent limited to Utah. You’ll handle inquiries via email, chat, and SMS, assist with orders, returns, and shipping, and help customers choose the right products.

The role emphasizes empathy, accuracy, and a proactive mindset. Ideal candidates have prior customer service experience, strong written communication, and the ability to work 10–20 hours weekly.

Qualifications

• Previous customer service experience preferred.
• Strong written communication skills and attention to detail.
• Available to work 10–20 hours per week.
• Fast-learning, hardworking, and able to adapt in a fast-paced environment.
• Strong problem-solving skills and the ability to use good judgment.
• Positive, team-first attitude.
• A genuine desire to help people and create a positive customer experience.
• Experience with Shopify and Gorgias is a plus, but not required.
• Reliable high-speed internet connection and reliable computer suitable for working remotely.
• A quiet, dedicated workspace where you can work without frequent interruptions.

Responsibilities

• Respond to customer inquiries through email, chat, and SMS in a friendly, helpful, and timely manner
• Assist customers with orders, returns, exchanges, shipping questions, product information, and general concerns
• Help customers find the right products, sizes, and styles based on their needs
• Resolve customer issues with empathy, attention to detail, and good judgment
• Follow Ivy City policies and procedures while looking for opportunities to create a great customer experience
• Work collaboratively with the Customer Service team and other departments
• Approach every task and challenge with a proactive, can-do attitude

Skills

Customer service

Written communication

Attention to detail

Problem solving

Team player

Tools

Shopify

Gorgias

Job description

Ivy City is seeking a Temporary Customer Service Associate to join as a remote agent limited to Utah. You’ll handle inquiries via email, chat, and SMS, assist with orders, returns, and shipping, and help customers choose the right products.

The role emphasizes empathy, accuracy, and a proactive mindset. Ideal candidates have prior customer service experience, strong written communication, and the ability to work 10–20 hours weekly.