Remote Customer Experience Specialist (Temporary)

SVP Worldwide; Nashville (TN); Remote; USD 42,000 - 68,000; Part time

Benefits offered by this job

Medical, dental, vision

401k plan

Paid time off

Wellness days

Learning and development

Job summary

SVP Worldwide is seeking a Temporary Customer Experience Specialist to join the eCommerce team. You will deliver high-quality support across email, chat, contact forms, SMS, and phone, guiding customers through pre‑purchase, order, post‑purchase, and warranty processes.

Reporting to the Sr Manager, Customer Experience, this remote role requires multi-channel communication, proactive problem solving, and strong product knowledge to ensure a consistent, positive experience for sewists worldwide.

Qualifications

• 3+ years’ experience in a customer support or technical support role.
• Experience with sewing and crafting at an advanced level, preferably with SINGER®, HUSQVARNA® VIKING®, PFAFF®, and CREATIVATE® is a plus.
• Experience with root cause analysis and identifying long-term solutions.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

Responsibilities

• Deliver high-quality, end-to-end customer support by building trusted relationships and guiding customers throughout the full customer journey to drive long‑term engagement and loyalty.
• Manage and resolve customer inquiries across multiple communication channels related to product purchasing, usage, and support needs.
• Provide proactive recommendations and guidance to enhance customer satisfaction and prevent recurring issues.

Skills

Customer service

Technical troubleshooting

Communication

CRM platforms

Tools

Gorgias

Shopify

MS Office

SharePoint

Job description

SVP Worldwide is seeking a Temporary Customer Experience Specialist to join the eCommerce team. You will deliver high-quality support across email, chat, contact forms, SMS, and phone, guiding customers through pre‑purchase, order, post‑purchase, and warranty processes.

Reporting to the Sr Manager, Customer Experience, this remote role requires multi-channel communication, proactive problem solving, and strong product knowledge to ensure a consistent, positive experience for sewists worldwide.