Remote Telemedicine Patient Advocate

Hone Health; United States; Remote; USD 42,000 - 50,000; Full time

Benefits offered by this job

Remote-first environment

Equity options

Health insurance

Disability and life coverage

FSAs

LSAs

Unlimited time off

Tech budget for tools

Waived Hone membership

Job summary

Hone Health is seeking a Patient Advocate to join our remote-first team. You’ll guide patients through their care journey, respond to inquiries via email, chat, and SMS using Zendesk, and coordinate with Clinical Ops, Pharmacy, and Labs to ensure continuity of care.

This hourly, non-exempt role offers $42,000–$50,000 annually, plus benefits including remote-friendly work, health insurance, disability and life coverage, FSAs/LSAs, and generous time off.

Qualifications

• Experience in healthcare, telehealth, or customer support is a plus.
• Strong multitasking and time management skills.
• Creative problem solver with a results-driven mindset.
• Adaptable to new tools, systems, and workflows.
• Able to work both independently and collaboratively.

Responsibilities

• Respond to patient inquiries via email, chat, and SMS using Zendesk.
• Resolve common issues such as order tracking, medication refills, and lab scheduling.
• Escalate complex cases and document updates clearly in the EMR.
• Collaborate with Clinical Ops, Pharmacy, and Labs to ensure continuity of care.
• Identify recurring trends and suggest process improvements.
• Meet and exceed performance targets (e.g., first reply time, resolution time, CSAT).
• Contribute to peer learning, documentation, and team knowledge.
• Be available for occasional overtime—voluntary or mandatory depending on business needs.

Job description

Hone Health is seeking a Patient Advocate to join our remote-first team. You’ll guide patients through their care journey, respond to inquiries via email, chat, and SMS using Zendesk, and coordinate with Clinical Ops, Pharmacy, and Labs to ensure continuity of care.

This hourly, non-exempt role offers $42,000–$50,000 annually, plus benefits including remote-friendly work, health insurance, disability and life coverage, FSAs/LSAs, and generous time off.