Remote Telecom Disputes Analyst — Billing & Tariffs

Brightspeed

Oregon

Hybrid

USD 70,000 - 95,000

Full time

8 days ago

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Benefits offered by this job

Medical, dental, vision insurance

401K with company match

Paid time off

Job summary

Brightspeed is seeking a highly analytical Telecom Dispute Analyst to join our team. You will investigate disputes, review tariffs and contracts, and analyze billing records to drive accurate resolutions.

The role requires hands-on experience with CABS, intercarrier charges, and variance analysis, plus strong Excel skills and attention to detail. This is a full-time, remote-friendly position supporting a fast-paced environment.

Qualifications

Experience with CABS, intercarrier billing and variance investigation.
Familiarity with FCC/PUC tariffs and contractual agreements.
2+ years in dispute resolution, telecom billing analysis, or intercarrier operations.
Strong Excel and data reporting skills.
Ability to read carrier contracts and rate decks.

Responsibilities

Investigate disputes by reviewing billing records, tariffs, contracts, switch data, and documentation.
Analyze invoices, access charges, usage records, LD/IXC billing, and intercarrier settlements.
Review FCC/PUC tariffs and contracts to validate charges.
Collaborate across billing, network, finance, and vendor teams to resolve discrepancies.
Prepare detailed case summaries, financial analyses, and dispute recommendations.
Process adjustments, credits, or escalations per policy requirements.
Maintain documentation and ensure regulatory/compliance obligations.
Identify recurring dispute trends and propose process improvements.
Manage dispute queues to meet TAT, SLA, and quality targets.
Support system enhancements and training for dispute processes.