Remote Technology Strategy Director – CX & AI

Dentsu International Americas, LLC; United States; Remote; USD 113,000 - 158,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick leave

Paid parental leave

Job summary

Merkle, a Dentsu company, seeks a Technology Strategy Director to lead high-impact consulting on marketing technology. Remote work from the continental United States is welcomed, with travel up to 25%.

You will report to the Senior Director/VP of Technology Strategy and collaborate with senior leaders to shape strategy and deliver client-ready solutions. You will guide engagements across channels, craft compelling value stories, and supervise delivery teams using PowerPoint, Excel, Lucidchart,

Qualifications

• 10+ years of experience consulting within technology or marketing.
• Senior knowledge of CRM concepts and customer experience tech.
• Expert knowledge in databases, data integration, analytic modeling, campaign management, content management, commerce, loyalty, messaging, service and BI systems.
• Experience managing people and leading a diverse team.
• Proficiency in Excel, PowerPoint, Lucidchart, Miro and Visio.
• Bachelor's degree from an accredited college/university.
• Ability to travel for clients up to 25%.

Responsibilities

• Provide expertise across digital technology components including Identity Resolution, Data Management and Architecture, Analytics/Measurement & Reporting, AI and Modeling, Audience Management, Testing and Optimization, Content Management and Delivery, Channel Personalization, Demand Generation, and AdTech.
• Connect technology capability goals to client needs and explain value.
• Lead client meetings and discussions to manage expectations.
• Lead delivery with the engagement team using PowerPoint, Excel, and Lucidchart.
• Lead discovery meetings with clients, partners, vendors, or SMEs and capture follow-ups.
• Provide industry-leading POV on CX technology stack and create expertise.
• Offer opinions and recommendations on marketing-related technology use cases.
• Lead engagements by storytelling and developing recommendations across channels and media.
• Manage consulting analysts, coach storytelling, and educate on technology capabilities.
• Develop materials illustrating CX technology integration and educate teams.
• Support business development as a technology strategy SME across industries.

Skills

People management

Client-facing consulting

Strategic thinking

Analytics mindset

Communication skills

Education

Bachelor's degree

Tools

Excel

PowerPoint

Lucidchart

Miro

Visio

Job description

Merkle, a Dentsu company, seeks a Technology Strategy Director to lead high-impact consulting on marketing technology. Remote work from the continental United States is welcomed, with travel up to 25%.

You will report to the Senior Director/VP of Technology Strategy and collaborate with senior leaders to shape strategy and deliver client-ready solutions. You will guide engagements across channels, craft compelling value stories, and supervise delivery teams using PowerPoint, Excel, Lucidchart,