Remote Technical Writer for AI CRM Docs

Sugar AI Limited; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare package

401(k) match

Unlimited PTO

Parental Leave

Legal services

Financial planning services

Pet insurance

Travel discounts

Career development resources

Employee referral program

Job summary

SugarAI is seeking a Technical Writer to join our Knowledge Management team. You will create clear, comprehensive documentation for customers, partners, and employees, helping drive adoption of AI-powered tools and innovative workflows.

As part of the Product organization, you’ll work with Product Managers, Engineers, Designers, and other teams throughout the development lifecycle. Strong writing, critical thinking, and sound judgment are essential to ensure content remains accurate and useful.

Qualifications

• 2+ years of experience as a software technical writer or in a related role.
• Strong writing and communication skills with a user-centric focus.
• Ability to work with Product, Engineering, UX, and Support teams.

Responsibilities

• Create and publish high-quality product content including user guides, release notes, knowledge articles, and troubleshooting guidance.
• Develop deep product expertise and act as a trusted SME for Sugar products.
• Participate in product grooming, design reviews, demos, and releases to understand new capabilities and advocate for users.
• Collaborate with Product, Engineering, UX, and Support to identify gaps and improve customer experience.
• Translate complex technical concepts into clear, usable content and contribute to knowledge base improvements.
• Develop templates, reusable skills, and automated workflows to raise content quality and efficiency.

Skills

Technical writing

CRM knowledge

Content development

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree

Tools

Confluence

Git

Job description

SugarAI is seeking a Technical Writer to join our Knowledge Management team. You will create clear, comprehensive documentation for customers, partners, and employees, helping drive adoption of AI-powered tools and innovative workflows.

As part of the Product organization, you’ll work with Product Managers, Engineers, Designers, and other teams throughout the development lifecycle. Strong writing, critical thinking, and sound judgment are essential to ensure content remains accurate and useful.