Remote Technical Trainer - IT Systems & Training Excellence

GovCIO; Providence (RI); A distancia; USD 85.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

EAP

Learning & Development platform

Certification assistance

Flexible Work Environment

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Descripción de la vacante

GovCIO is seeking a remote Technical Trainer to develop, deliver, and support high-quality training programs focused on operational workflows, technical systems, software applications, and hardware devices. The role combines strong presentation and writing skills to engage diverse audiences and drive user adoption.

You will create clear training materials, collaborate with product managers, technicians, and engineers, and ensure content stays current with system changes.

Formación

• Bachelor's degree in Education, Training, Communications, IT, or a related field.
• Minimum 2 years of experience developing training content, technical documentation, or knowledge materials.
• Experience delivering classroom, virtual, or webinar-based training to diverse audiences.

Responsabilidades

• Develop, maintain, and update instructor-led training, virtual training, Knowledge Base (KB) articles, SOPs, and other learning resources.
• Deliver engaging and professional training sessions to technical and non-technical audiences using instructor-led, virtual, and self-paced learning methods.
• Translate complex operational and technical concepts into clear, concise, and user-friendly content.
• Collaborate with program management, operational team, product managers, technicians, engineers, and training team to identify training needs and develop effective learning solutions.
• Evaluate training effectiveness and recommend improvements to increase learner engagement, knowledge retention, and user adoption.
• Ensure training materials remain current with system enhancements, process changes, and evolving business requirements.
• Support new technology implementations, system releases, and operational initiatives through development and delivery of training content.
• Facilitate knowledge transfer and contribute to workforce readiness, operational excellence, and mission success.

Conocimientos

Public speaking

Technical writing

Training development

Communication

Project management

Educación

Bachelor's degree in Education, Training, Communications, IT, or related field

Herramientas

Microsoft 365

LMS

e-learning tools

Descripción del empleo

GovCIO is seeking a remote Technical Trainer to develop, deliver, and support high-quality training programs focused on operational workflows, technical systems, software applications, and hardware devices. The role combines strong presentation and writing skills to engage diverse audiences and drive user adoption.

You will create clear training materials, collaborate with product managers, technicians, and engineers, and ensure content stays current with system changes.