Remote Technical Support Specialist – Weekend

generac; City of Pewaukee (WI); Remote; USD 25,000 - 33,000; Full time

Job summary

Generac seeks a Customer Experience Technical Representative to uphold our Customer First promise. This remote role sits in Wisconsin and supports customers via email, phone, text, or chat, documenting interactions in real time and guiding them to resolution.

You will work a full-time weekend schedule (Fri–Mon, 10 hours) with shifts starting 7:00–9:00 am CT, and training Monday–Friday on the first shift. Prior customer service or troubleshooting experience is preferred.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service or technical troubleshooting experience.

Responsibilities

• Receives and documents all customer interactions in real time.
• Corresponds to customer interactions via email, phone, text or chat.
• Maintains contact center metrics including customer satisfaction, productivity and adherence.
• Responds to and resolves customer technical and non-technical inquiries and issues.
• Assists customers with installation and issue resolution in the moment.
• Assists customers with troubleshooting issues and offer accurate information.
• Escalates more complex inquiries or complaints appropriately to specialized teams.
• Maintain Outlook email inbox, calendar, and tasks regularly.
• Flexible to work overtime hours to meet customer & business need.

Skills

Customer service

Technical troubleshooting

Education

High School Diploma or GED

Job description

Generac seeks a Customer Experience Technical Representative to uphold our Customer First promise. This remote role sits in Wisconsin and supports customers via email, phone, text, or chat, documenting interactions in real time and guiding them to resolution.

You will work a full-time weekend schedule (Fri–Mon, 10 hours) with shifts starting 7:00–9:00 am CT, and training Monday–Friday on the first shift. Prior customer service or troubleshooting experience is preferred.