Remote Customer Experience Technician

generac; City of Pewaukee (WI); Remote; USD 36,000 - 52,000; Full time

Job summary

Generac is hiring a Customer Experience Technical Representative in Wisconsin. The role is remote but requires on-site training for 4 to 6 weeks in Wisconsin. Shifts run Thursday to Monday, eight hours per day, with start times between 7:00am and 10:00am CT based on the schedule.

The position focuses on delivering exceptional customer care and resolving both technical and non-technical inquiries. Minimum qualifications include a High School Diploma or GED and at least one year in customer

Qualifications

• 1 year experience in a customer service role or technical troubleshooting
• Excellent verbal and written communication skills
• High school diploma or GED required

Responsibilities

• Receives and documents all customer interactions in real time
• Responds to customer inquiries via email, phone, text or chat
• Maintains contact center metrics including customer satisfaction, productivity and adherence
• Assists customers with installation and issue resolution in the moment
• Assists customers with troubleshooting issues and provides accurate information
• Escalates complex inquiries to specialized teams
• Maintains Outlook email inbox, calendar, and tasks regularly

Skills

Customer service

Technical troubleshooting

Communication skills

Education

High School Diploma or GED

Job description

Generac is hiring a Customer Experience Technical Representative in Wisconsin. The role is remote but requires on-site training for 4 to 6 weeks in Wisconsin. Shifts run Thursday to Monday, eight hours per day, with start times between 7:00am and 10:00am CT based on the schedule.

The position focuses on delivering exceptional customer care and resolving both technical and non-technical inquiries. Minimum qualifications include a High School Diploma or GED and at least one year in customer