Remote Customer Support Specialist — V2Gov Tech

Vitu; Texas; Remoto; USD 25.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare coverage

HSA/FSA

Generous PTO

Pet insurance

Retirement planning

ID theft insurance

Life and disability insurance

Commuter benefits

Tuition reimbursement

Descrizione del lavoro

Vitu is seeking a Customer Support Specialist I for a remote Texas-based position. You will handle inbound inquiries via phone, email, and chat, provide Tier 1 support, and help customers with configuration and billing issues while maintaining a strong focus on customer satisfaction.

Ideal candidates have a high school diploma or higher, solid customer service experience, and familiar with CRM systems. The role may involve overtime and weekend shifts as needed.

Competenze

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support or client service experience.
• Strong phone and email contact handling skills and active listening.
• Familiarity with CRM systems and practices, preferred.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Experience in title, registration, MVA, or dealerships preferred.
• Technical support experience is preferred.

Mansioni

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Receive and respond to customer requests via the inbound queue and support ticketing systems.
• Provide an effortless customer experience by listening and understanding issues with respect and concern.
• Provide Tier 1 support, solving standard issues with customer configuration.
• May train new and existing customers as needed while working on support issues.
• Use internal tools to access and protect customer records and information.
• Document customer inquiries, status, and resolution.
• Collaborate across teams and follow up to resolve issues satisfactorily.

Conoscenze

Customer support experience

CRM familiarity

Communication skills

Problem solving

Multitasking

Attention to detail

Formazione

High school diploma

Strumenti

CRM systems

Descrizione del lavoro

Vitu is seeking a Customer Support Specialist I for a remote Texas-based position. You will handle inbound inquiries via phone, email, and chat, provide Tier 1 support, and help customers with configuration and billing issues while maintaining a strong focus on customer satisfaction.

Ideal candidates have a high school diploma or higher, solid customer service experience, and familiar with CRM systems. The role may involve overtime and weekend shifts as needed.