Remote Technical Support Specialist for Field Techs
POSRG
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Descrizione del lavoro
POSRG is seeking a detail-oriented Technical Support Specialist to serve as the primary contact for field technicians, providing remote helpdesk support and phone assistance to diagnose hardware and software issues across electromechanical systems.
The role emphasizes hands-on electronics experience, clear communication, and the ability to guide technicians of varying skill levels through complex repair procedures.
Competenze
- Hands-on experience with general electronics boards and components.
- Experience in appliance repair or a related field.
- Experience with Wi‑Fi device setup and connectivity troubleshooting.
- Excellent verbal communication with the ability to explain technical steps over the phone.
- Patience and professionalism when working with technicians of varying technical backgrounds.
- Strong analytical and problem‑solving skills for remote diagnosis.
Mansioni
- Provide real-time helpdesk and phone‑based support to field technicians.
- Communicate clearly to diagnose and resolve issues remotely.
- Coordinate and assist with replacement of mainboards, I/O boards, power supplies, and liquid pumps.
- Troubleshoot I/O boards to identify faults and guide corrective actions.
- Perform software and firmware updates on supported devices; assist with Wi‑Fi setup.
Conoscenze
Descrizione del lavoro
POSRG is seeking a detail-oriented Technical Support Specialist to serve as the primary contact for field technicians, providing remote helpdesk support and phone assistance to diagnose hardware and software issues across electromechanical systems.
The role emphasizes hands-on electronics experience, clear communication, and the ability to guide technicians of varying skill levels through complex repair procedures.
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