Remote Technical Support Specialist — Client-Facing SaaS

SulliHosting, Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

SulliHosting, Inc. is hiring a Technical Support Technician to provide first-line support for client-facing tech, including cPanel hosting, VPS, and dedicated servers.

The role involves assisting with light admin tasks, user management, and coordinating with Data Center teams to ensure uptime. The ideal candidate will have strong communication skills, basic networking knowledge, and experience with SaaS products.

Qualifications

• Provide first-line end-user technical support via phone and email
• Coach users on best practices to avoid issues
• Basic understanding of TCP/IP and networking
• Light user account and email administration
• Experience with SaaS products is advantageous
• Proficient with Microsoft Word, Excel and Outlook

Responsibilities

• Deliver first-line technical support to clients and internal teams
• Coordinate with Data Center teams to monitor events and maintain uptime
• Ensure change control procedures are followed and documentation is updated
• Assist with light system administration tasks such as user management
• Guide users on best practices to minimize recurring issues

Skills

First-line support

Executive communication

Networking basics

Email administration basics

SaaS experience

Documentation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

SulliHosting, Inc. is hiring a Technical Support Technician to provide first-line support for client-facing tech, including cPanel hosting, VPS, and dedicated servers.

The role involves assisting with light admin tasks, user management, and coordinating with Data Center teams to ensure uptime. The ideal candidate will have strong communication skills, basic networking knowledge, and experience with SaaS products.