Customer Success & Technical Support Consultant

Procede Software; Solana Beach (CA); Hybrid; USD 52.000 - 68.500; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision

Paid Time Off (PTO)

14 Paid Holidays

Hybrid work schedule

Work equipment (laptop, monitor)

Zusammenfassung

Procede Software in Solana Beach, CA is seeking a dedicated Support Services Consultant to join our growing team. You will diagnose, analyze, and resolve technical issues, delivering timely and effective solutions to customers.

You will provide professional, clear communication across phone, email, and remote support, participate in after-hours rotations, and help with training and product documentation. This hybrid remote role offers a competitive salary, comprehensive benefits, and

Qualifikationen

• Bachelor's degree in Computer Science, Business Administration, or a related field preferred; equivalent work experience may be considered
• Experience within the commercial truck or automotive industry, dealer management systems, system analysis, data processing, or software implementation lifecycle strongly preferred
• Prior experience in a customer-facing supportive or consultative role, preferred
• Must be available to participate in a rotating schedule for weekend, after-hours, and holiday support

Aufgaben

• Provides effective diagnostic evaluation of customer and end-user needs, and in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint
• Provides customers and internal business units with a high level of professional and positive support and service, via a variety of communication channels, including but not limited to, phone, email, and web-based remote-control assistance
• Participates in support coverage, staffing, and afterhours phone rotations, including review and coverage for team office absences
• Provide support queue coverage to ensure timely customer response and uninterrupted service during onsite customer engagements and other operational needs
• Continually builds and fosters customer relationships and engages customers with ongoing contact
• Keeps informed and current on Procede product offerings, integrations, and related technologies
• May be called upon to deliver product training, assist with sales product demonstrations, present material or workshops during conferences or events, support the development and revision of product documentation and training materials, and assist with special projects as assigned
• Provide on-site support during Implementation go-lives to ensure successful transitions and issue resolution
• Shadow on-site engagements to assist customers requiring additional support and reinforce best practices
• Participate in QA and Operational testing to validate new features, updates, and internal process improvements

Kenntnisse

Customer support

Technical communication

MS Windows

MS SQL Server

Crystal Reports

Software installation

Troubleshooting

Team player

Ausbildung

Bachelor's degree in Computer Science, Business Administration, or related field

Tools

MS SQL Server

Crystal Reports

Interfaces

Conversions

Software installation

Jobbeschreibung

Procede Software in Solana Beach, CA is seeking a dedicated Support Services Consultant to join our growing team. You will diagnose, analyze, and resolve technical issues, delivering timely and effective solutions to customers.

You will provide professional, clear communication across phone, email, and remote support, participate in after-hours rotations, and help with training and product documentation. This hybrid remote role offers a competitive salary, comprehensive benefits, and