Remote Technical Support for Industrial Gas Equipment

Air Products and Chemicals, Inc.; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision

401(k) retirement savings with vesting

Paid vacation, holidays, and sick time

Paid parental leave

Adoption assistance

Health Savings Account

Life Insurance (AD&D)

Employee Assistance Program

Job summary

Air Products and Chemicals, Inc. is seeking a full‑time Technical Service Representative for the Equipment Support Team to deliver remote technical assistance on cryogenic and other advanced industrial gas equipment.

The role collaborates with customers, drivers, Sales, and Engineering across North America, with overnight shifts and up to 5% travel. You will diagnose issues, coordinate responses, and document cases in SAP while maintaining high safety and service standards.

Qualifications

• Provide remote technical troubleshooting and support to customers, delivery drivers, Sales, Engineering, and other internal departments.
• Demonstrate strong safety awareness and adhere to safe work practices.

Responsibilities

• Provide remote technical troubleshooting and support to customers, delivery drivers, Sales, Engineering, and other internal departments.
• Support the safe, reliable, and efficient operation of customer equipment and systems.
• Evaluate incoming technical issues, determine urgency, and coordinate the appropriate response.
• Troubleshoot equipment and process-related issues by phone using available technical resources, procedures, and system data.
• Monitor, respond to, document, and troubleshoot alarms received through the Advanced Systems alarm monitoring platform.
• Create and maintain clear, accurate, and detailed documentation of customer and equipment issues within SAP and other applicable systems.
• Coordinate service requests and follow‑up activities to ensure issues are driven through completion.
• Process environmental incidents, product loss credit requests, account inactivation/reactivation requests, and other assigned operational activities.
• Review and respond to requests from Engineering and Sales in support of existing and prospective customers.
• Prioritize multiple issues and service requests to help ensure work is scheduled efficiently and potential product interruptions are minimized.
• Communicate effectively with customers and internal collaborators regarding equipment status, troubleshooting activities, and next steps.
• Complete all tasks in a professional, client‑centered fashion that casts the Equipment Support Team and Air Products in a positive light.

Skills

Technical troubleshooting

Customer service

Communication skills

Safety awareness

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

SAP

Job description

Air Products and Chemicals, Inc. is seeking a full‑time Technical Service Representative for the Equipment Support Team to deliver remote technical assistance on cryogenic and other advanced industrial gas equipment.

The role collaborates with customers, drivers, Sales, and Engineering across North America, with overnight shifts and up to 5% travel. You will diagnose issues, coordinate responses, and document cases in SAP while maintaining high safety and service standards.