Remote Technical Support – Industrial Gas Equipment

Air Products and Chemicals, Inc.; Davenport (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision

401(k) retirement with immediate vest

Paid vacation, holidays, sick time

Paid parental leave

Adoption assistance

Health Savings Account

Life Insurance (AD&D), Supplemental AD

Employee Assistance Program (EAP)

Job summary

Air Products is seeking a full-time Technical Service Representative for the Equipment Support Team to deliver remote technical assistance across North America. You will support customers, drivers, and internal teams, troubleshoot cryogenic and other gas equipment, and document issues in SAP.

The role operates on overnight shifts (Thu–Sun) with up to 5% travel, emphasizing safety and reliability. The position offers comprehensive benefits and a path to professional growth within a

Qualifications

• High school diploma or equivalent.
• Strong commitment to safety and safe work practices.
• Previous technical, mechanical, equipment maintenance, operations, or troubleshooting experience.
• Excellent written and verbal communication skills.
• Proactive and able to independently learn new technologies.

Responsibilities

• Provide remote technical troubleshooting and support to customers, delivery drivers, Sales, Engineering, and other internal departments.
• Support the safe, reliable, and efficient operation of customer equipment and systems.
• Evaluate incoming technical issues, determine urgency, and coordinate the appropriate response.
• Troubleshoot equipment and process-related issues by phone using available technical resources, procedures, and system data.
• Monitor, respond to, document, and troubleshoot alarms received through the Advanced Systems alarm monitoring platform.
• Create and maintain clear, accurate, and detailed documentation of customer and equipment issues within SAP and other applicable systems.
• Coordinate service requests and follow-up activities to ensure issues are driven through completion.
• Review and respond to requests from Engineering and Sales in support of existing and prospective customers.
• Prioritize multiple issues and service requests to help ensure work is scheduled efficiently and potential product interruptions are minimized.
• Communicate effectively with customers and internal collaborators regarding equipment status, troubleshooting activities, and next steps.
• Complete all tasks in a professional, client-centered fashion that casts the Equipment Support Team and Air Products in a positive light.

Skills

Strong communication

Customer service

Problem solving

Organizational skills

Flexibility

Proactive learning

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Air Products is seeking a full-time Technical Service Representative for the Equipment Support Team to deliver remote technical assistance across North America. You will support customers, drivers, and internal teams, troubleshoot cryogenic and other gas equipment, and document issues in SAP.

The role operates on overnight shifts (Thu–Sun) with up to 5% travel, emphasizing safety and reliability. The position offers comprehensive benefits and a path to professional growth within a