Remote Technical Support Engineer - SaaS Analytics & Attribution

WhatConverts; North Carolina; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Remote-First work environment

100% employer-paid health insurance

401k with 5% match

Generous PTO & flexible time off

Annual volunteer day

Job summary

WhatConverts is seeking a Technical Support Engineer to enhance customer satisfaction in a fully remote role. You'll work directly with users, solving complex technical issues and ensuring effective marketing attribution solutions.

Candidates should have 3+ years in technical support, experience with SaaS products, and strong communication skills. The position offers excellent benefits, including health insurance and a remote work environment.

Qualifications

• 3+ years of experience in technical support or a related customer-facing technical role.
• Experience supporting a SaaS product, particularly in marketing or analytics.
• Comfortable troubleshooting HTML, JavaScript, and browser-based issues.

Responsibilities

• Provide timely, thoughtful support via email, live chat, phone, and screen shares.
• Troubleshoot HTML, JavaScript snippets, and integrations for user setups.
• Investigate attribution and data issues with precision, surfacing insights.

Skills

Technical support experience

Troubleshooting HTML

Knowledge of Google Analytics

Strong communication skills

Empathy and patience

Tools

Zapier

CRM software

B2B SaaS tools

Job description

WhatConverts is seeking a Technical Support Engineer to enhance customer satisfaction in a fully remote role. You'll work directly with users, solving complex technical issues and ensuring effective marketing attribution solutions.

Candidates should have 3+ years in technical support, experience with SaaS products, and strong communication skills. The position offers excellent benefits, including health insurance and a remote work environment.