Remote Tech Support Engineer, SaaS Analytics & Attribution

WhatConverts; North Carolina; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote-First

Immediate Impact

Health Insurance

401k Match

Employee Support (EAP)

Generous PTO

Parental Leave

Volunteer Day

Diversity & Inclusion

Home Office Stipend

Job summary

WhatConverts is seeking a Technical Support Engineer to join our remote-first team. You’ll dive into HTML, JavaScript, and analytics issues, guiding customers through setup and troubleshooting across GA, Zapier, and CRMs to optimize marketing attribution.

With 3+ years in technical support for a SaaS product, you’ll communicate clearly, stay empathetic under pressure, and help improve our SOPs while partnering with our dev team on escalations and long-term improvements.

Qualifications

• 3+ years of experience in technical support or a related customer-facing technical role.
• Experience supporting a SaaS product—especially in marketing, analytics, or web tools.
• Comfortable troubleshooting HTML, JavaScript, and browser-based issues.
• Knowledge of Google Analytics or similar web analytics experience.
• Experience with Zapier, CRM software and/or B2B SaaS software.

Responsibilities

• Provide timely, thoughtful Support via email, live chat, phone, and screen shares.
• Troubleshoot HTML, JavaScript snippets, integrations, and attribution setup across platforms like Google Analytics, Zapier, CRMs, and other ad tools.
• Guide customers through setup and configuration of attribution tools, number swapping, and lead tracking to align with their specific use cases and marketing goals.
• Work with our dev team to escalate and figure out issues.
• Contribute to and improve our internal SOPs and Knowledge Base articles.
• Investigate attribution and data issues with precision, surfacing insights and recommending improvements.
• Be a calm, clear, and empathetic problem-solver—even when the issues are complex.

Skills

HTML troubleshooting

JavaScript debugging

Web analytics experience

SaaS support

Clear communication

Tools

Zapier

CRM software

Job description

WhatConverts is seeking a Technical Support Engineer to join our remote-first team. You’ll dive into HTML, JavaScript, and analytics issues, guiding customers through setup and troubleshooting across GA, Zapier, and CRMs to optimize marketing attribution.

With 3+ years in technical support for a SaaS product, you’ll communicate clearly, stay empathetic under pressure, and help improve our SOPs while partnering with our dev team on escalations and long-term improvements.