SaaS Technical Support & Onboarding (Remote)

Steer; Atlanta (GA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

100% remote work environment

Medical, Dental and Vision insurance

Equity package

Flexible PTO with 15 days minimum

Parental Leave

FSA and HSA options

401(k)

Learning Stipend

WFH Equipment

Opportunities for development

Job summary

Steer currently seeks a Technical Support Associate to join our remote-first team. You will own Level 1 and Level 2 support, onboarding, and basic technical implementations, ensuring customers derive value from day one.

You will troubleshoot, train customers, configure templates, and coordinate CRM and scheduling integrations. A strong communicator who thrives in a fast-paced SaaS environment will excel here.

Qualifications

• 2+ years in technical support, onboarding, implementation, or progressive customer service, ideally in a SaaS or digital tools environment.
• Experience troubleshooting, testing, and training customers across multiple products or features.
• Experience owning support targets such as ticket completion, response times, or resolution metrics.
• Experience configuring or managing a client-facing product or tool, such as a templated platform, dashboard, or embedded experience.
• Experience using a CRM, preferably HubSpot or Salesforce.

Responsibilities

• Own Level 1 support resolutions.
• Own Level 2+ ticket creation and internal triage.
• Set up, transfer, troubleshoot phone number ownership.
• Maintain data connection stability.
• Own product retraining and maintain up-to-date documentation.
• Provide feedback internally on user experience, improvements or feature requests.
• Coordinate with integrations, scheduling, and CRM setup teams to ensure a seamless service.

Skills

Communication skills

Customer-focused

Ownership mindset

Problem solving

Tools

HubSpot

Salesforce

CRM

Job description

Steer currently seeks a Technical Support Associate to join our remote-first team. You will own Level 1 and Level 2 support, onboarding, and basic technical implementations, ensuring customers derive value from day one.

You will troubleshoot, train customers, configure templates, and coordinate CRM and scheduling integrations. A strong communicator who thrives in a fast-paced SaaS environment will excel here.