Remote Technical Support Engineer, Platform Reliability

Clipboard Health; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Clipboard Health is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You’ll own the investigation, reproduction, and where applicable agent-assisted fix implementation that turns noisy customer reports into validated, high-signal work, so Engineering only receives production-ready problems for final review.

This is a hands-on, high-ownership role for people who love digging into hard problems with real diagnostic tools,

Qualifications

• Experience with observability and analytics tooling recommended.
• Ability to own problems end-to-end from first report to resolution.
• Strong written and verbal communication in English.

Responsibilities

• Monitor escalation channels and Zendesk queues to spot systemic issues early.
• Investigate product, platform, and data-layer issues with Datadog and SQL.
• Handle live incidents end-to-end with cross-team coordination.
• Implement fixes and test changes before handing to Engineering.
• Capture learnings into troubleshooting guides and post-incident reviews.

Skills

Technical fluency

Diagnostic rigor

Ownership

English communication

Prioritization under pressure

Tools

Datadog

SQL

APIs

Job description

Clipboard Health is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You’ll own the investigation, reproduction, and where applicable agent-assisted fix implementation that turns noisy customer reports into validated, high-signal work, so Engineering only receives production-ready problems for final review.

This is a hands-on, high-ownership role for people who love digging into hard problems with real diagnostic tools,