Remote Technical Support Engineer - Legal Tech Platform

Bazeta

United States

Hybrid

USD 55,000 - 65,000

Full time

2 days ago

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Benefits offered by this job

Healthcare premiums

HSA contribution

401K match

Paid time off

Paid holidays

Wellness program

LinkedIn Learning access

Job summary

NetDocuments is seeking a Technical Support Engineer to provide web/email/phone support for the NetDocuments platform. You will own and resolve customer issues, ramp on new releases, and contribute to Knowledge Base articles.

The role reports to the Customer Support Manager and offers optional paid after-hours on-call rotation. Ideal candidates have 2+ years in a technical role, strong OS and Active Directory experience, and a customer-focused mindset.

Qualifications

Associate's or bachelor's degree in computer science or IT-related field or equivalent experience.
2+ years’ relevant experience in a technical role.

Responsibilities

Become technically proficient in the NetDocuments suite of products.
Answer incoming calls and own Support Cases through the Support Portal.
Troubleshoot technical problems for customers using the NetDocuments platform.
Manage and respond to your backlog of Support Cases in a timely fashion.
Own your Support Cases from creation through resolution.
Participate in the Software Development lifecycle through diagnosis and reporting of issues.
Create and edit Knowledge Base articles as part of KCS.
Ramp up quickly on new releases and product functionality.
Assist in after-hours on-call rotation (optional and paid).