Support Engineer II - CA ERP

Frontline Education; Northern (KY); Hybrid; USD 85,000 - 105,000; Full time

Job summary

Frontline Education is seeking a Support Engineer II for remote work in the USA. You will help school districts maximize Frontline’s solutions through advanced technical support, complex data integrations, and client-focused problem solving.

You’ll partner with clients and internal teams to resolve sophisticated technical issues and deliver reliable, scalable solutions for educators and administrators. This role blends technical expertise with collaboration and a strong commitment to customer

Qualifications

• Experience in technical support for software used by schools.
• Strong ability to diagnose and resolve complex integration issues.
• Ability to design and implement data integration solutions with clients.

Responsibilities

• Consult with clients to understand data integration needs, evaluate system capabilities, and design solutions aligned to client requirements and operational goals.
• Manage advanced technical escalations related to integrations between Frontline solutions and external systems.
• Configure and support complex customizations, including:
• Submission handlers
• Web services
• FTP server custom imports
• Single sign-on (SSO) configurations
• Reporting enhancements
• Support smaller-scale customizations, including workflow adjustments, approval configurations, and graphical updates.
• Create and modify customized reports to support client‑specific business needs.
• Use SQL Server to extract, analyze,

Skills

Data integration

SQL Server

Customer support

Troubleshooting

Tools

SQL Server

Job description

Description

Location: Remote, USA

(Pacific Time Zone is Preferred)

How You'll Contribute to Our Mission:

At Frontline Education, our vision is clear: every schoolthriving, every communitystronger. Our mission is to transform how schools work, so every educator and student succeeds.

As a Support Engineer II,you’llplayan important rolein helping school districts maximize the value of Frontline’s solutions through advanced technical support, complex data integrations, and client-focused problem solving.You’llpartner closely with clients and internal teams to resolve sophisticated technical issues, improve system functionality, and deliver reliable, scalable solutions that support better outcomes for educators and administrators.

This role is ideal for someone who enjoys combining technicalexpertisewith collaboration, curiosity, and a strong commitment to customer success.

HowYou’llDrive Success

• Consult with clients to understand data integration needs, evaluate system capabilities, and design solutions aligned to client requirements and operational goals.
• Manage advanced technical escalations related to integrations between Frontline solutions and external systems.
• Configure and support complex customizations, including:
• Submission handlers
• Web services
• FTP server custom imports
• Single sign-on (SSO) configurations
• Reporting enhancements
• Support smaller-scale customizations, including workflow adjustments, approval configurations, and graphical updates.
• Create and modify customized reports to support client‑specific business needs.
• Use SQL Server to extract, analyze,