Remote Technical Support Engineer – Grid & Networking

Tantalus Systems; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision plans

FSA/CFSP options

Paid time off

Job summary

Tantalus Systems is seeking a Technical Support Specialist to join the Customer Operations team. This remote role supports TUNet across embedded hardware/software, RF and IP networks, database, Linux back-end, and front-end systems, coordinating with Product Development to maintain field-operational products.

The position involves travel to customer sites, after-hours support periodically, and collaboration to improve knowledge bases and procedures.

Qualifications

• Experience in a Linux environment.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Troubleshoot and solve problems across TUNet technology set including embedded hardware/software, RF and IP networks, DB, Linux back-end, web front-end, and service interfaces.
• Upgrade and patch TUNet software on customer systems.
• Configure and maintain billing exports.
• Provide periodic support for new product field introductions.
• Travel to customer sites as needed for support work.
• Participate in after-hours support ~2 weeks per quarter.

Job description

Tantalus Systems is seeking a Technical Support Specialist to join the Customer Operations team. This remote role supports TUNet across embedded hardware/software, RF and IP networks, database, Linux back-end, and front-end systems, coordinating with Product Development to maintain field-operational products.

The position involves travel to customer sites, after-hours support periodically, and collaboration to improve knowledge bases and procedures.