Remote Technical Support Engineer – Complex Systems

Palo Alto Networks, Inc.; United States; Hybrid; Confidential; Full time

Job summary

Palo Alto Networks, Inc. in Plano, Texas, is seeking Technical Support Engineers for multiple positions. You will diagnose, troubleshoot, repair and debug complex electro/mechanical equipment, computer systems, and networked or wireless systems to support field engineers and product teams.

Telecommuting may be permitted; when not telecommuting, you must report to the Plano worksite. This role offers hands-on problem solving in a fast-paced environment with opportunities to advance.

Responsibilities

• Provides technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked or wireless systems.
• Telecommuting may be permitted; when not telecommuting, must report to the Plano worksite.

Job description

Palo Alto Networks, Inc. in Plano, Texas, is seeking Technical Support Engineers for multiple positions. You will diagnose, troubleshoot, repair and debug complex electro/mechanical equipment, computer systems, and networked or wireless systems to support field engineers and product teams.

Telecommuting may be permitted; when not telecommuting, you must report to the Plano worksite. This role offers hands-on problem solving in a fast-paced environment with opportunities to advance.