Senior Tech Support Engineer: NGFW & AI-Driven Solutions

Palo Alto Networks, Inc.; Plano (TX); On-site; USD 117,000 - 189,200; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Staff Technical Support Engineer to address complex cybersecurity challenges and serve as a primary bridge between Technical Support and Engineering. The role requires extensive experience and technical proficiency in cybersecurity principles and architectures.

The ideal candidate will be a visionary leader who can manage critical escalations and drive product serviceability improvements. Strong communication skills and a passion for innovation are essential for contributing to the future of cybersecurity.

Qualifications

• 8+ years of progressive experience in network operations, infrastructure engineering, or cybersecurity support.
• Mastery of multi-vendor networking fabrics and complex routing architectures.
• Expert-level mastery in Next-Generation Firewalls and Cloud Security Access Brokers.

Responsibilities

• Serve as internal escalation point for complex technical emergencies.
• Partner with Development and Product Management to identify software defects.
• Establish documentation standards and author Technical Support Bulletins.

Skills

Network Operations

Cybersecurity Support

Infrastructure Engineering

Scripting and Automation

Education

Bachelor’s or Master’s degree in Computer Science or equivalent

Tools

Python

Shell

AWS

Microsoft Azure

VMware ESXi

Job description

Palo Alto Networks, Inc. is seeking a Staff Technical Support Engineer to address complex cybersecurity challenges and serve as a primary bridge between Technical Support and Engineering. The role requires extensive experience and technical proficiency in cybersecurity principles and architectures.

The ideal candidate will be a visionary leader who can manage critical escalations and drive product serviceability improvements. Strong communication skills and a passion for innovation are essential for contributing to the future of cybersecurity.