NGFW Support Engineer — Cybersecurity Troubleshooter

Palo Alto Networks, Inc.; Plano (TX); On-site; USD 88,400 - 143,000; Full time

Job summary

Palo Alto Networks, Inc. in Plano, Texas is seeking a skilled Technical Support Engineer who will be instrumental in ensuring customer success within the cybersecurity sector. In this dynamic role, you will diagnose and resolve post‑sales technical challenges while collaborating closely with customers and internal teams.

Your role will include engaging in cross-functional collaboration, managing customer support cases, and contributing valuable insights into our internal knowledge base. A strong background in network operations and troubleshooting is essential.

The position offers a competitive salary range starting from $88,400 to $143,000 annually, with additional benefits and potential stock options.

Qualifications

• 2–4 years in a customer-facing technical support role.
• Strong knowledge of LAN/WAN operations.
• Experience with Remote Access VPN technologies.

Responsibilities

• Resolve customer technical issues through troubleshooting and diagnostics.
• Manage support cases from initiation to resolution.
• Simulate customer network issues in a lab environment.

Skills

Customer-facing technical support

Network operations

Network security

TCP/IP suite knowledge

Hands-on experience with diagnostic tools

Remote Access VPN solutions

Enterprise authentication frameworks

Education

Bachelor’s degree in Computer Science or related field

Tools

Wireshark

tcpdump

Job description

Palo Alto Networks, Inc. in Plano, Texas is seeking a skilled Technical Support Engineer who will be instrumental in ensuring customer success within the cybersecurity sector. In this dynamic role, you will diagnose and resolve post‑sales technical challenges while collaborating closely with customers and internal teams.

Your role will include engaging in cross-functional collaboration, managing customer support cases, and contributing valuable insights into our internal knowledge base. A strong background in network operations and troubleshooting is essential.

The position offers a competitive salary range starting from $88,400 to $143,000 annually, with additional benefits and potential stock options.