Remote Technical Support & E-Learning Specialist

National-Safety-Council; United States; Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO days

Flexible schedule

Medical, dental, vision insurance

FSAs

401(k) with match

Training reimbursement

Student loan pay down

Dress for your day

Job summary

National Safety Council is seeking a Technical Service Specialist to deliver multi‑channel support for our web‑based eLearning platform and related systems. The role combines troubleshooting with creating templates, training materials, and process documentation to ensure consistent, high‑quality service.

You will train colleagues, support QA, conduct user testing, and maintain data tracking for contact center operations while meeting performance metrics in a remote environment.

Qualifications

• Bachelor’s degree preferred.
• 3+ years of customer service in a contact center.
• 2+ years of training others, preferably in a contact center.

Responsibilities

• Provide Level 2 support via phone, chat, and email.
• Handle multi‑channel inquiries and meet quality targets.
• Create templates, process docs and user guides.
• Train and coach team members on eLearning support.

Skills

Customer service

Communication

Training others

Data entry

Analytical thinking

Technical explanation

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Contact center software

Job description

National Safety Council is seeking a Technical Service Specialist to deliver multi‑channel support for our web‑based eLearning platform and related systems. The role combines troubleshooting with creating templates, training materials, and process documentation to ensure consistent, high‑quality service.

You will train colleagues, support QA, conduct user testing, and maintain data tracking for contact center operations while meeting performance metrics in a remote environment.