Remote Technical Support Coordinator

Talentoma; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Technical Support Coordinator to organize support activities, track tickets, and coordinate with technical teams from a fully remote location in the United States.

This full-time role emphasizes strong organizational skills, clear communication, and the ability to manage multiple requests, learn new ticketing platforms, and deliver timely updates on status and next steps.

Qualifications

• Entry-level candidates are encouraged to apply.
• Strong organizational and coordination skills.
• Clear written and verbal communication.
• Basic familiarity with computers and technical support systems.
• Strong attention to detail.
• Comfortable learning ticketing and workflow platforms.
• Ability to manage multiple technical support requests.
• Strong follow-through and time-management skills.
• Ability to learn technical support procedures.
• Dependable and professional remote work habits.

Responsibilities

• Maintain accurate technical support tickets and records.
• Track open requests and outstanding follow-up.
• Coordinate routine technical support activities.
• Route requests to appropriate technical resources.
• Communicate support status and next steps.
• Monitor ticket queues for pending or delayed requests.
• Update technical support systems with current information.
• Organize support documentation and reference materials.
• Coordinate routine technical support handoffs.
• Prepare basic technical support activity summaries.
• Escalate requests requiring additional technical assistance.

Skills

Strong organizational

Written and verbal communication

Attention to detail

Learn ticketing platforms

Time management

Multitasking

Tools

Ticketing systems

Job description

The Remote Technical Support Coordinator organizes technical support activities by coordinating user requests, tracking tickets, maintaining support records, and helping technical teams manage follow-up. This entry-level, full-time remote position is ideal for an organized professional with an interest in technology and support operations.

Maintain accurate technical support tickets and records.

Track open requests and outstanding follow-up.

Coordinate routine technical support activities.

Route requests to appropriate technical resources.

Communicate support status and next steps.

Monitor ticket queues for pending or delayed requests.

Update technical support systems with current information.

Organize support documentation and reference materials.

Coordinate routine technical support handoffs.

Prepare basic technical support activity summaries.

Escalate requests requiring additional technical assistance.

Entry-level candidates are encouraged to apply.

Strong organizational and coordination skills.

Clear written and verbal communication.

Basic familiarity with computers and technical support systems.

Strong attention to detail.

Comfortable learning ticketing and workflow platforms.

Ability to manage multiple technical support requests.

Strong follow-through and time-management skills.

Ability to learn technical support procedures.

Dependable and professional remote work habits.

Fully remote work-from-home position.

Full-time professional opportunity.

U.S.-based remote work environment.

Opportunity to develop technical support coordination skills.

Structured ticket and workflow management.