Remote Technical Support Analyst - TMS & Root-Cause Expert

Trimble Inc.; Oregon; Hybrid; USD 85,000 - 110,000; Full time

Job summary

Trimble Inc. is seeking a Technical Support Analyst to troubleshoot complex issues, collaborate with engineering, and drive reliability across transportation management software. The role emphasizes deep root-cause analysis, customer-focused support, and cross-team collaboration.

You will analyze logs, coordinate with developers and QA, and contribute to documentation and process improvements while delivering timely resolutions across multiple channels.

Qualifications

• Bachelor degree or equivalent practical experience in a technology-related field.
• Experience performing technical troubleshooting and root cause analysis across integrated systems.
• Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages.
• Hands-on experience navigating and supporting various operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers.
• Excellent written and verbal communication skills with the ability to explain complex concepts to technical and non-technical audiences.

Responsibilities

• Investigate, troubleshoot, and resolve hardware, software, and TMS issues.
• Partner directly with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution.
• Deliver an outstanding customer support experience across phone, email, web, and chat channels while meeting team SLAs and KPIs.
• Analyze device logs, database queries, and system behaviors to perform thorough root cause analysis on complex technical issues.
• Recommend improvements for business processes, technical support tools, research approaches, and internal documentation.

Skills

Technical troubleshooting

Root cause analysis

SQL/XML/HTML/scripting

OS support (Windows/Linux/Android/iOS)

Communication skills

Education

Bachelor degree or equivalent practical experience in a technology-related field

Tools

Jira

CRM casing tools

Job description

Trimble Inc. is seeking a Technical Support Analyst to troubleshoot complex issues, collaborate with engineering, and drive reliability across transportation management software. The role emphasizes deep root-cause analysis, customer-focused support, and cross-team collaboration.

You will analyze logs, coordinate with developers and QA, and contribute to documentation and process improvements while delivering timely resolutions across multiple channels.