Remote Technical Support Analyst – Real-Time Monitoring

United States Digital Space LLC; United States; Remote; USD 12,000 - 24,000; Full time

Benefits offered by this job

Remote work

Home office allowance

Work equipment

Stock options

Health plan

Flexible days off

Competitive compensation

Job summary

United States Digital Space LLC is seeking a Technical Support Analyst to join our Global Customer Success team. The role focuses on building and maintaining real-time monitoring systems, responding to incidents, and collaborating with backend teams to diagnose and resolve issues that affect global payment operations.

Ideal candidates are curious, able to adapt quickly in a fast-paced payments environment, and eager to deepen backend knowledge while delivering reliable, scalable systems for

Qualifications

• Fluent English (written and verbal).
• 1 year of experience in technical support, NOC operations, or a similar role.
• Basic knowledge of monitoring tools and alerting systems.
• Coding experience — scripting, debugging, or log analysis.
• Familiarity with APIs and ability to assist users with integration or connectivity issues.
• Strong analytical and problem-solving mindset.
• Customer empathy and a service-oriented approach.
• Comfort working in fast-paced, high-stakes environments.

Responsibilities

• Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalates.
• Provide top support to clients, acting as the main line of defense to address issues, answer queries, and elevate critical incidents when necessary.
• Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing.
• Create and standardize operational processes that enable scalability and consistent service quality.
• Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function.
• Ensure continuous operational coverage with well-structured shift handovers.
• Participate in some development activities to build hands-on backend knowledge.
• Identify gaps in current tools and workflows and bring solutions to the table.

Skills

Fluent English

Scripting

APIs

Analytical

Customer empathy

Problem solving

Tools

Monitoring tools

Log analysis tools

Job description

United States Digital Space LLC is seeking a Technical Support Analyst to join our Global Customer Success team. The role focuses on building and maintaining real-time monitoring systems, responding to incidents, and collaborating with backend teams to diagnose and resolve issues that affect global payment operations.

Ideal candidates are curious, able to adapt quickly in a fast-paced payments environment, and eager to deepen backend knowledge while delivering reliable, scalable systems for