Technical Support Consultant Analyst (Remote - PST Working Hours)

Huron; United States; A distancia; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Huron seeks a Technical Consultant to provide deep technical support for its Research Suite to higher education and research clients across the US and Canada. You will research, analyze, and resolve issues, modify client configurations, and collaborate with engineering to fix product gaps.

The role requires a CS-related degree, strong JavaScript and .NET experience, and proficient use of Windows Server, IIS, SQL Server, and Visual Studio.

Formación

• Bachelor's degree in computer science or equivalent work experience.
• Experience reading and writing OO code, HTML/CSS/JavaScript, XML and JSON.
• Experience with JavaScript development and Microsoft software stack.
• Strong problem-solving and communication skills; remote work capable.

Responsabilidades

• Provide deep technical support for Research Suite software via remote sessions, phone, and email.
• Analyze, research, and resolve client-reported issues with engineering collaboration.
• Maintain client-specific configurations and customizations.
• Consult with clients and services teams on hardware/software configurations.
• Improve internal support processes and develop new tools and job aids.
• Collaborate across teams worldwide and participate in on-call coverage as needed.

Conocimientos

Object oriented code

HTML/CSS/JavaScript

JSON/XML

Java

JavaScript

Communication

Remote teamwork

West Coast hours

Educación

Bachelor's Degree in CS or related field

Herramientas

.NET

C#

Source control

IIS

SQL Server

Visual Studio

Windows Server

Descripción del empleo

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.

Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.

You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.

Join our team as the expert you are now and create your future.

As a Technical Consultant, you will provide deep technical support to the functional and technical clients who use our Research Suite software. This includes supporting Huron’s software through remote web session utilities, phone calls, and email communications. In addition, your day to day could include the following: assisting with researching, analyzing, and resolving client reported issues; identifying product areas causing the most support burden and working with the Huron Engineering teams to fix issues; modifying and maintaining existing client-specific configurations and customizations; consulting with clients and Huron Services teams on proper hardware and software configurations; continually improving internal support processes through development of new tools and job aids; cross collaboration with multiple teams across various geographic locations; and assisting with 24/7 on-call support coverage as needed.

You’ll be part of the Customer Success team for Higher Education & Research with opportunities to collaborate, learn, and grow while impacting some of the most prestigious higher education and research institutions in the US and Canada.

Required:

• U.S. work authorization is required
• Bachelor’s Degree in a computer science related field or equivalent work experience
• Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java
• Experience developing with JavaScript
• Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio
• Strong problem-solving skills and attention to detail
• Ability to work independently and in remote team environments
• Strong written and verbal communication skills
• Ability to context switch and juggle multiple competing priorities
• This position is remote, infrequent travel required
• Ability to consistently work West Coast business hours (8am-5pm or 9am-6pm PT)
• Occasional off-hours, on-call support shifts
• Start Date: January 2027

Preferred:

• 1-3 years of experience working in a customer or internal software support position
• Experience supporting enterprise class, multi-tier web applications
• Analyze and interpret various types of logs, such as IIS, SMTP, Event Logs, and custom output
• Familiarity with .NET and C#
• Familiarity with source control concepts

The estimated base salary for this job is $65,000 - $90,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $71,500 - $99,000. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level

Analyst

Country

United States of America