Remote Technical Service Rep for Industrial Gas Systems

Air Products and Chemicals, Inc.; Allentown (Lehigh County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Paid time off

Parental leave

Adoption assistance

Health savings account

Life insurance (AD&D)

EAP

Job summary

Air Products is seeking a full-time Technical Service Representative for the Equipment Support Team in North America. You will deliver remote technical assistance to customers, delivery drivers, Sales and Engineering, supporting diverse gas equipment including PSA, membranes, and LOX systems.

The role requires overnight 10-hour shifts Thursday through Sunday, up to 5% travel, and a strong emphasis on safety, documentation in SAP, and cross-functional collaboration.

Qualifications

• High school diploma or equivalent.
• Experience in technical, mechanical, or equipment maintenance roles.
• Excellent written and verbal communication skills.
• Willingness to work night shifts and travel up to 5%.

Responsibilities

• Provide remote technical troubleshooting and support to customers, delivery drivers, Sales, Engineering, and other internal departments.
• Support the safe, reliable, and efficient operation of customer equipment and systems.
• Evaluate incoming technical issues, determine urgency, and coordinate the appropriate response.
• Troubleshoot equipment and process-related issues by phone using available technical resources, procedures, and system data.
• Monitor, respond to, document, and troubleshoot alarms received through the Advanced Systems alarm monitoring platform.
• Create and maintain clear, accurate, and detailed documentation of customer and equipment issues within SAP and other applicable systems.
• Coordinate service requests and follow-up activities to ensure issues are driven through completion.
• Process environmental incidents, product loss credit requests, account inactivation/reactivation requests, and other assigned operational activities.
• Review and respond to requests from Engineering and Sales in support of existing and prospective customers.
• Prioritize multiple issues and service requests to help ensure work is scheduled efficiently and potential product interruptions are minimized.
• Communicate effectively with customers and internal collaborators regarding equipment status, troubleshooting activities, and next steps.
• Complete all tasks in a professional, client-centered fashion that casts the Equipment Support Team and Air Products in a positive light.

Skills

Technical troubleshooting

Customer service

Communication skills

Safety awareness

Microsoft Office

Problem solving

Cross-functional collaboration

Flexibility

Education

High school diploma or equivalent

Tools

SAP

Job description

Air Products is seeking a full-time Technical Service Representative for the Equipment Support Team in North America. You will deliver remote technical assistance to customers, delivery drivers, Sales and Engineering, supporting diverse gas equipment including PSA, membranes, and LOX systems.

The role requires overnight 10-hour shifts Thursday through Sunday, up to 5% travel, and a strong emphasis on safety, documentation in SAP, and cross-functional collaboration.