Remote Technical Operations Manager - Managed Services

Ttecdigital; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

tax-advantaged health care accounts

PTO and wellness time off

Job summary

TTEC Digital is seeking a Technical Operations Manager for its Managed Services practice. This remote role in the United States requires strong client management and operational coordination across service requests and incidents.

Responsibilities include leading change management cycles, coordinating cross-functional teams, and maintaining client relationships while ensuring SLAs are met. A proactive, communicative approach is essential for success.

Qualifications

• Strong client relationship management and proactive communication to set expectations.
• Ability to coordinate multiple operational priorities in a fast-paced contact center environment.
• Experience delivering or managing contact center technologies such as CTI, ACD/IVR, and CRM integrations.

Responsibilities

• Manage, trend, and analyze support and change service requests.
• Own completion of Change Management cycles and provide visibility.
• Coordinate incident and service request resolutions across internal teams and with the client.
• Lead regular client operational status reviews and maintain professional client communications.
• Assist with SOWs, Change Requests, and RFP responses as needed.

Skills

Client relationship management

Project coordination

Communication skills

Multitasking in fast-paced environment

Tools

Voice and data network operations

CTI

ACD and IVR platforms

CRM integrations

Job description

TTEC Digital is seeking a Technical Operations Manager for its Managed Services practice. This remote role in the United States requires strong client management and operational coordination across service requests and incidents.

Responsibilities include leading change management cycles, coordinating cross-functional teams, and maintaining client relationships while ensuring SLAs are met. A proactive, communicative approach is essential for success.