Remote Technical Customer Support Specialist

Generac Power Systems; Kentucky; On-site; USD 36,000 - 60,000; Full time

Job summary

Generac Power Systems is seeking a Customer Experience Technical Representative to deliver our Customer First promise by providing knowledgeable support on our products. You will handle customer interactions via email, phone, text, or chat and ensure timely resolution while maintaining high-quality service.

The position is remote with training on-site in Wisconsin for 4–6 weeks; shifts run Thursday through Monday, 8 hours per day, starting between 7:00am CT and 10:00am CT.

Qualifications

• Must demonstrate strong verbal and written communication skills.
• 1 year experience in a customer service role or technical troubleshooting.
• Ability to document customer interactions accurately and timely.

Responsibilities

• Pass product and process testing after training.
• Document all customer interactions in real time.
• Respond to customer inquiries via email, phone, text or chat.
• Maintain center metrics such as customer satisfaction and productivity.
• Resolve technical and non-technical customer inquiries.
• Assist customers with installation and issue resolution on the spot.
• Keep product knowledge up to date through ongoing training.
• Escalate complex issues to specialized teams.

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or GED

Job description

Generac Power Systems is seeking a Customer Experience Technical Representative to deliver our Customer First promise by providing knowledgeable support on our products. You will handle customer interactions via email, phone, text, or chat and ensure timely resolution while maintaining high-quality service.

The position is remote with training on-site in Wisconsin for 4–6 weeks; shifts run Thursday through Monday, 8 hours per day, starting between 7:00am CT and 10:00am CT.