Remote Technical Customer Success Manager

Global Resource Solutions, Inc.; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Job summary

Global Resource Solutions, Inc. is seeking a Technical Customer Success Manager for a Remote position based in Washington, DC.

The role focuses on processing and analyzing public comments on proposed federal rules under supervision, delivering neutral summaries and maintaining traceable records of issues and evidence. The ideal candidate has 2+ years in regulatory analysis and a Bachelor’s degree or equivalent experience.

Qualifications

• Two (2) or more years experience in regulatory analysis.
• Bachelor’s Degree in a related area or equivalent experience (Four (4) years).
• Familiarity with the Administrative Procedure Act, FDMS, federal style guidance and accessibility requirements is expected.

Responsibilities

• Process and analyze public comments on proposed federal rules under the direction of a lead regulatory analyst.
• Produce clear summaries and maintain a complete, traceable record of issues, recommendations and supporting evidence.
• Download and organize authorized public-comment records and attachments, preserving source identifiers and original materials.
• Reconcile intake totals and flag missing, unreadable, duplicate or inconsistent records for resolution.
• Apply approved issue categories; identify comments that address several issues without losing the source relationship.
• Distinguish form-letter families, unique submissions and substantive additions according to the approved methodology.
• Prepare neutral summaries of positions, recommendations and evidence; elevate ambiguous or high-risk material.
• Check AI-generated classifications and summaries against original submissions rather than accepting suggestions without review.
• Maintain comment-to-issue mappings, quantitative tables and key issues matrix entries with clear review status.
• Produce accessible Word/Excel work products and support peer review, corrections, weekly meetings and delivery tracking.
• Support authorized publication workflows after required review and approval; protect nonpublic information.

Skills

Regulatory analysis

Federal notice-and-comment rulemaking

Summarizing regulatory records

Education

Bachelor’s Degree in related area

Tools

Windows Server administration

Job description

Global Resource Solutions, Inc. is seeking a Technical Customer Success Manager for a Remote position based in Washington, DC.

The role focuses on processing and analyzing public comments on proposed federal rules under supervision, delivering neutral summaries and maintaining traceable records of issues and evidence. The ideal candidate has 2+ years in regulatory analysis and a Bachelor’s degree or equivalent experience.