Remote Customer Success Specialist

Talentoma; North Carolina; On-site; USD 40,000 - 55,000; Full time

Job summary

Talentoma is seeking an entry-level, full-time Remote Customer Success Associate. This position supports customers after initial engagement, answering questions, coordinating requests, and maintaining positive ongoing interactions.

The role is fully remote in a U.S.-based environment and emphasizes problem-solving and strong communication. Ideal candidates are service-minded, organized, and able to learn product information quickly while working independently.

Qualifications

• Strong communication and interpersonal skills required.
• Customer-focused and solution-oriented approach preferred.
• Active listening with thoughtful responses expected.

Responsibilities

• Respond to routine customer questions via approved channels.
• Explain available products, services, or processes.
• Track requests and follow-ups; maintain records and notes.
• Coordinate routine needs with internal teams; escalate as needed.
• Identify recurring questions and document feedback.
• Support onboarding and ongoing engagement activities.
• Resolve straightforward issues using established procedures.

Skills

Interpersonal skills

Communication skills

Active listening

Attention to detail

Email & web apps proficiency

Learn new service information quickly

Multi-tasking

Independent remote work

Professional dependability

Job description

Talentoma is seeking an entry-level, full-time Remote Customer Success Associate. This position supports customers after initial engagement, answering questions, coordinating requests, and maintaining positive ongoing interactions.

The role is fully remote in a U.S.-based environment and emphasizes problem-solving and strong communication. Ideal candidates are service-minded, organized, and able to learn product information quickly while working independently.