Remote Technical Customer Success Manager

Rozgoo; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Honeycomb is a fully distributed company focused on observability. In this Technical Customer Success Manager role, you will join a growing Customer Success team and help drive adoption of Honeycomb and success of our customers in their post-sale journey with Observability.

You will own the post-sales relationship for a portfolio of accounts, drive value with technical sponsors and champions, and develop scalable customer lifecycle events including onboarding, executive business review, new

Responsibilities

• Own the post-sales relationship for a portfolio of accounts
• Drive value & outcomes with technical sponsors and champions
• Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement.
• Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
• Represent the customer in internal meetings with Enginee

Job description

Honeycomb is a fully distributed company focused on observability. In this Technical Customer Success Manager role, you will join a growing Customer Success team and help drive adoption of Honeycomb and success of our customers in their post-sale journey with Observability.

You will own the post-sales relationship for a portfolio of accounts, drive value with technical sponsors and champions, and develop scalable customer lifecycle events including onboarding, executive business review, new