Senior Customer Success Strategist

Honeywell Technologies; Salt Lake City (UT); On-site; USD 110,000 - 150,000; Full time

Job summary

Honeywell Technologies is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive cross-functional Customer Success activities across the lifecycle. You will focus on adoption, satisfaction, and retention with proactive engagement and disciplined execution of CS practices.

This senior individual contributor role requires mentoring others, maintaining CRM records, and guiding renewal and expansion opportunities while operating with limited supervision.

Qualifications

• 4+ years in Customer Success, Support, Services, or Account Management.
• Strong communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts.
• Execute onboarding, adoption, and lifecycle engagement plans.
• Serve as the primary point of contact for customer relationship management.
• Support renewal readiness through consistent value delivery and customer engagement.

Skills

Customer communication

Relationship management

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Job description

Honeywell Technologies is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive cross-functional Customer Success activities across the lifecycle. You will focus on adoption, satisfaction, and retention with proactive engagement and disciplined execution of CS practices.

This senior individual contributor role requires mentoring others, maintaining CRM records, and guiding renewal and expansion opportunities while operating with limited supervision.