Remote Technical CSM - Construction Scheduling

Planera; California (MO); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Potential for growth

Flexible remote-first culture

Job summary

A transformative construction tech startup is seeking a Technical Customer Success Manager. This role focuses on customer onboarding and ensuring optimal use of a collaborative CPM scheduling platform. Ideally, candidates will have over 5 years of construction project management experience and be familiar with tools like Oracle Primavera P6. Enjoy remote work opportunities and be part of a fast-growing team that values innovation and customer success.

Qualifications

• 5+ years of experience in construction project management.
• Hands-on experience with CPM scheduling tools.
• Proven ability to drive customer satisfaction and retention.

Responsibilities

• Lead onboarding sessions for customers.
• Build relationships with stakeholders.
• Provide guidance on construction scheduling best practices.
• Manage customer pilots and POCs.
• Identify upsell opportunities.
• Act as voice of the customer relaying insights.
• Troubleshoot technical issues for customers.
• Analyze customer usage data to identify opportunities.

Skills

Construction project management

Customer relationship management

CPM scheduling expertise

Technical troubleshooting

Exceptional communication skills

Relationship building

Education

Bachelor’s degree in Construction Management or Civil Engineering

Tools

Oracle Primavera P6

Microsoft Project

Job description

A transformative construction tech startup is seeking a Technical Customer Success Manager. This role focuses on customer onboarding and ensuring optimal use of a collaborative CPM scheduling platform. Ideally, candidates will have over 5 years of construction project management experience and be familiar with tools like Oracle Primavera P6. Enjoy remote work opportunities and be part of a fast-growing team that values innovation and customer success.