Remote Technical Care Center Supervisor: Coaching & Ops

Cable ONE; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Tuition reimbursement

Company match 401(k) starting day 1

Community involvement programs

Awards & recognition

Job summary

Cable One is seeking a Technical Care Center Supervisor to lead daily operations of our care center associates, coaching and developing the team to deliver an exceptional customer experience.

You will monitor performance metrics, manage escalations, and collaborate with other teams to improve processes and service quality while supporting professional growth and accountability across the center.

Qualifications

• Associate’s degree or equivalent; leadership or call center experience may substitute.
• Experience supervising, coaching, or leading associates in a call center or technical support environment.
• Ability to analyze performance metrics and adjust resources accordingly.

Responsibilities

• Oversee daily operations of Technical Care Center associates.
• Monitor performance trends to meet service levels and quality goals.
• Manage escalations to ensure timely, customer-focused resolutions.
• Prepare updates on team performance and service metrics for leadership.
• Coach and develop associates with timely feedback and training.
• Collaborate with internal teams to improve processes and customer experience.
• Stay current on industry best practices and internal tools.

Skills

Leadership

Coaching

Call Center

Performance Metrics

Data Analysis

Customer Service

Communication

Education

Associate degree

Two-year degree preferred

Tools

Microsoft Excel

CRM software

Job description

Cable One is seeking a Technical Care Center Supervisor to lead daily operations of our care center associates, coaching and developing the team to deliver an exceptional customer experience.

You will monitor performance metrics, manage escalations, and collaborate with other teams to improve processes and service quality while supporting professional growth and accountability across the center.