Technical Care Center Supervisor — Lead, Coach & Improve Service

Cable One, Inc.; Arizona; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with match

Paid time off

Tuition reimbursement

Career advancement opportunities

Job summary

Cable One is seeking a Technical Care Center Supervisor to lead day-to-day operations, coach and develop associates, and ensure a positive customer experience. This role focuses on performance, service quality, escalations, and process improvements to strengthen team effectiveness across the center.

We value strong coaching, operational insight, and collaboration with internal teams, with an emphasis on accountability, inclusivity, and delivering consistent results in a fast-paced environment.

Qualifications

• Two-year college degree or equivalent preferred.
• Experience supervising call center or technical support teams is a plus.
• Strong ability to analyze performance metrics and drive improvements.
• Excellent written and verbal communication; able to document and report clearly.

Responsibilities

• Oversee daily operations of Technical Care Center associates to ensure quality and efficiency.
• Monitor performance trends, service levels, and quality metrics to drive improvements.
• Coach and develop team members through regular feedback and training support.
• Handle escalations professionally and ensure timely, customer-focused resolutions.
• Collaborate with internal teams to streamline processes and improve the customer experience.
• Prepare updates on performance and operational metrics for leadership.

Skills

Leadership

Coaching & development

Performance analysis

Communication

Microsoft Office

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

Cable One is seeking a Technical Care Center Supervisor to lead day-to-day operations, coach and develop associates, and ensure a positive customer experience. This role focuses on performance, service quality, escalations, and process improvements to strengthen team effectiveness across the center.

We value strong coaching, operational insight, and collaboration with internal teams, with an emphasis on accountability, inclusivity, and delivering consistent results in a fast-paced environment.