Remote Technical Account Manager - Workforce Identity

Triwill Group; Dallas (TX); On-site; USD 128,000 - 160,000; Full time

Job summary

Okta in the United States is seeking a Technical Account Manager (TAM) to act as a trusted technical advisor for large enterprise customers of the Workforce Identity offering. This role focuses on ensuring customers achieve maximum value from Okta solutions and collaborating with engineering, product and customer success teams to drive adoption and performance.

The TAM will work across strategic accounts, align deployment strategies, and foster deep partnerships with multiple stakeholders while

Qualifications

• 5+ years in information technology, cloud platforms or software industry.
• 1+ years as TAM or comparable role such as Technical Consultant or Solution Architect.
• 1+ years in identity and access management (SSO, MFA, lifecycle).

Responsibilities

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Provide expert guidance on implementing and optimizing Okta’s Workforce Identity solutions.
• Collaborate with customers to design identity strategies aligned with business objectives.
• Earn customer trust by understanding goals and recommending best practices for product adoption and configurations.
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention.
• Partner with account teams and Customer Success to develop and execute strategic plans.
• Resolve technical challenges by coordinating with support and engineering.
• Share product insights and deliver enablement sessions to drive adoption and success.
• Serve as a thought leader with workshops and training.

Skills

IT experience

TAM experience

Identity management

SSO knowledge

Communication

Cross-functional

Education

BA/BS/MS in CS or IT

Okta CISSP or equivalent

Tools

Okta Workforce Identity

SIEM

Job description

Okta in the United States is seeking a Technical Account Manager (TAM) to act as a trusted technical advisor for large enterprise customers of the Workforce Identity offering. This role focuses on ensuring customers achieve maximum value from Okta solutions and collaborating with engineering, product and customer success teams to drive adoption and performance.

The TAM will work across strategic accounts, align deployment strategies, and foster deep partnerships with multiple stakeholders while