Remote Technical Account Manager: Trusted Advisor to Roadmaps

Matrix Integration; Jasper (IN); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Matrix Integration is seeking a Technical Account Manager to act as the primary technical liaison for assigned Managed Services clients in a hybrid/remote role based in Jasper, IN, with up to 25% travel. The TAM will understand client business objectives, technology environments, and risk profiles, translating them into actionable technology strategies and roadmaps.

Required qualifications include a Bachelor’s degree in IT/CS or related field and 5+ years of relevant experience, plus strong

Qualifications

• Bachelor’s degree or equivalent in IT/related field.
• Five+ years of progressive experience in business technology environments.

Responsibilities

• Serve as primary technical liaison for Managed Services clients.
• Develop understanding of client goals, tech environment, risks, and growth plans.
• Conduct recurring technology assessments and create a multi-year technology roadmap.

Skills

Technical liaison

Client management

Roadmap development

Cybersecurity awareness

Stakeholder communication

Cloud and virtualization

Planning and documentation

Education

Bachelor's degree in IT/CS/Business tech

Tools

Microsoft 365

Azure

Windows Server

Active Directory

Entra ID

Job description

Matrix Integration is seeking a Technical Account Manager to act as the primary technical liaison for assigned Managed Services clients in a hybrid/remote role based in Jasper, IN, with up to 25% travel. The TAM will understand client business objectives, technology environments, and risk profiles, translating them into actionable technology strategies and roadmaps.

Required qualifications include a Bachelor’s degree in IT/CS or related field and 5+ years of relevant experience, plus strong