Customer Success Manager

NextGenEnergyJobs; Austin (TX); Hybrid; USD 70,000 - 110,000; Full time

Job summary

AlertMedia in Austin is seeking a customer-focused professional to join our team as a Customer Success Manager. You will help customers maximize the value of the AlertMedia platform and drive adoption across their accounts.

In this hybrid role, you will collaborate with customer support, business development, software development, and product management to deliver outstanding service. The position emphasizes independence, organization, and the drive to excel in a fast-paced environment.

Qualifications

• 2+ years’ experience in customer success management or account management.
• Experience in a SaaS or tech environment is strongly preferred.
• Experience with Salesforce or HubSpot is preferred.
• Strong organization and time management, with ability to prioritize.
• Comfort with managing a large volume of accounts.
• Excellent verbal and written communication skills.
• Willingness to test and implement innovative ideas.
• Experience with customer implementation and software adoption.

Skills

Customer success

Account management

Communication

Time management

Organization

Prioritization

Independence

Self-motivated

Adaptability

Relationship building

Team collaboration

Tools

Salesforce

HubSpot

Job description

At AlertMedia , we help organizations protect their people, operations, and brand.

Requirements

• You'd be excited to buy into our "customer love" mentality and are motivated by going above and beyond for the customers you serve. You are a team player, an individual contributor and have a roll-up-your-sleeves mentality when it comes to your customers and there is no task too big or too small to best support them. You enjoy building relationships, community engagement, and driving adoption of all features of the AlertMedia platform.
• 2+ years’ experience in customer success management or account management
• Experience in a Saas or Tech environment strongly preferred
• Salesforce or Hubspot experience preferred
• Strong organization and time management skills with ability to prioritize
• Comfort level managing a large volume of accounts
• Outstanding verbal and written communication skills
• Willingness to test and implement innovative ideas
• Experience with customer implementation and software adoption preferred
• Strong listening skills with the ability to mirror and work with a variety of customer profiles
• Ability to work with all members of our team (customer support, business development, software development, and product management)
• Must be independent, self-motivated, success-driven, and adaptable
• The ability and desire to work in a fast-paced, challenging environment
• A vision for efficiency
• The desire to learn and be coached
• Location: This is a hybrid role with regular in-office collaboration for candidates residing in Austin, TX or surrounding areas available to work from our downtown Austin headquarters
• Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future