Remote Technical Account Manager, Data & AI Solutions

PAR Technology; Athens (GA); Remote; USD 120,000 - 180,000; Full time

Job summary

PAR Technology Corporation seeks a Technical Account Manager/Partner (Data) Engineer to join our Partner Engineering team. You will serve as the primary technical liaison for enterprise clients—owning the relationship from scoping through implementation and ongoing support.

You will collaborate with Customer Success, Product, and Engineering to solve complex data challenges while translating technical concepts into clear, actionable guidance for clients.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 3+ years of experience in a technical role involving direct client interaction (e.g., Technical Consulting, Partner Engineering, Solutions Engineering).
• Exceptional communication skills, with the ability to simplify complex topics for both technical and non-technical audiences.
• Strong SQL skills and experience with data platforms like Snowflake, Redshift, and Athena.
• Proficient in Python and its data stack (pandas, numpy, polars, pyspark, boto3).
• Deep experience with AWS cloud services including core compute, storage, and analytics tools.
• Demonstrated success working with large-scale datasets and a wide variety of data formats (Parquet, ORC, CSV).
• Experience troubleshooting distributed systems and cloud services (e.g., EMR, Lambda, S3, Kubernetes).
• Experience with Agile project management tools like Jira and version control using Git/GitHub.
• A client-focused mindset with strong problem-solving and attention to detail.
• Comfortable leading technical discussions, debugging issues, and owning long-term client success.
• Master's degree in Computer Science, Data Science, or equivalent experience.
• Familiarity with alerting/monitoring tools (e.g., Opsgenie, CloudWatch).
• Familiarity with data orchestration tools like Airflow.
• Experience with Terraform, CloudFormation, or similar infrastructure-as-code tools.
• Prior experience in high-growth, client-centric SaaS environments.
• Hands-on experience with AI tools such as Claude or Snowflake Intelligence is a plus.

Responsibilities

• Technical Account Management (70%): Act as the main technical liaison for clients, ensuring long-term success and high satisfaction.
• Translate complex technical concepts into clear, concise updates for non-technical audiences.
• Work cross-functionally with internal teams to resolve technical issues and align on requirements.
• Educate clients on platform capabilities, integration best practices, and data governance standards.
• Proactively manage client communication, expectations, and roadmaps.
• Document solutions and processes clearly in Confluence or internal wikis.

Skills

Client-facing tech experience

SQL proficiency

Python data stack

AWS cloud services

Data engineering concepts

Distributed systems troubleshooting

Agile/Jira/GitHub

Effective communication

Education

Bachelor's degree in Computer Science, Engineering, or related field

Master's degree in Computer Science or Data Science

Tools

Snowflake

Redshift

Athena

Pandas

Numpy

Polars

PySpark

boto3

Airflow

Terraform

CloudFormation

Git/GitHub

Jira

Docker

Kubernetes

Opsgenie

CloudWatch

Job description

PAR Technology Corporation seeks a Technical Account Manager/Partner (Data) Engineer to join our Partner Engineering team. You will serve as the primary technical liaison for enterprise clients—owning the relationship from scoping through implementation and ongoing support.

You will collaborate with Customer Success, Product, and Engineering to solve complex data challenges while translating technical concepts into clear, actionable guidance for clients.