Remote Technical Account Manager, Cybersecurity

Multicoin; United States; Remoto; USD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

Glow is seeking a Technical Account Manager in the United States to lead the post-sales technical relationship with Glow customers. You will guide onboarding, drive effective adoption, and partner with customers over time to deliver ongoing value.

This highly technical, high-ownership role requires working directly with customers, collaborating with Product, Engineering, and Data teams, and solving complex integration and workflow challenges.

Mansioni

• Lead customer onboarding and implementation activities, including kickoff, planning, technical coordination, and follow-through.
• Serve as the primary technical point of contact for customers throughout the post-sales lifecycle.
• Help customers connect relevant integrations, configure workflows, and align Glow to their priorities and environment.
• Run regular customer meetings to review progress, findings, open items, technical questions, and next steps.
• Drive customer adoption by helping teams understand Glow capabilities, recommended workflows, and best practices.
• Work closely with Product, Engineering, and Data teams to investigate issues, shape solutions, and close gaps impacting customer success.
• Develop deep product and technical expertise, with the ability to troubleshoot independently and drive practical solutions for customer needs.
• Partner with customers to define, track, and evolve success criteria based on their goals and use cases.
• Identify opportunities to expand value by introducing additional use cases, integrations, workflows, and capabilities.
• Support select pre-sales activities as a product and technical SME, partnering with account teams on strategic customer conversations when needed.

Conoscenze

Customer-facing role

Cybersecurity industry

English fluency

Stakeholder management

Onboarding & adoption

Troubleshooting

Cross-functional collaboration

Self-management

Communication skills

Multitasking

Descrizione del lavoro

Glow is seeking a Technical Account Manager in the United States to lead the post-sales technical relationship with Glow customers. You will guide onboarding, drive effective adoption, and partner with customers over time to deliver ongoing value.

This highly technical, high-ownership role requires working directly with customers, collaborating with Product, Engineering, and Data teams, and solving complex integration and workflow challenges.